FAQ's

Shipping

1. Do you offer local delivery? Yes we do and all Miami deliveries are FREE, Outside of the Miami Area a $25 Delivery Fee applies. Check our Free Delivery Zone Map Below. 
2. Do you ship nationwide? Yes we do, Shipping costs will apply, and will be added at checkout
3. Do you ship overseas? Not at the moment.

4. How long will it take to get my order? Please allow us 2-3 business days for order processing, delivery is typically 3 - 5 business days from date of dispatch.

   Delivery details and tracking information will be provided by email once your order is ready for dispatch.

5. What shipping carrier do you use? We use DHL Express for normal orders.

Product

1. Can I return an Item?  Even though  we are confident you will love your order, we understand sometimes you may need to return an item.                       Pleas email us at Terratropicmiami@gmail.com if you need a return and we will assist with the process. 
2. Can I order a custom made Pot or Planter? Yes, our experienced sculpture and artisan can work together with you to make any dream planter shape, color or texture possible. Please contact us directly to Terratropicmiami@gmail.com
3. Do you offer business/commercial prices for your pots & planters? Yes, when purchasing in larger quantities we offer a 15% discount when you meet our Commercial minimum quantities. 
4. Do you offer wholesale prices? Not at the moment, our pieces are solely sold by us in Miami. 
5. What material you use in your pots and planter? Our primary material are cement and Natural Sand.
6. What methods do you use for crafting your pots & Planters? We only usa all hand made method thet includes rope and hand cut shapers to manually shape them. We use earth color and these are  applied using sponges and a special technique to make its unique look and texture.  

Trade Program

1.  Can I apply for a trade account? 

    We offer a 20% trade discount for all qualifying trade clients. Discount restrictions on certain products do apply.                                                          If you are a professional interior designer, interior stylist or architectural firm you will be eligible for our trade account.

2. Please email us at Terratropicmiami@gmail.com with your company details to set up your account.

Additional Questions

1. Do you have more questions? Please contact us by email to Terratropicmiami@gmail.com so we can help you!