Return Policy

At Terra Tropic we understand that on occasion our customers may need to make changes to their purchases. In order to make a return you must contact us within 7 days of receiving your Pot or Planter. Acceptable returns will be issued as online store credit only. This policy applies for all online purchases.

WE OFFER 2 YEAR WARRANTY FOR ALL OF OUR PRODUCTS!

Warranty does not Include Shipping to our shop or back to your location if outside of Miami, Florida.

Local repairs are made at clients location and no shipping is necessary as our team will personally visit your place to repair.

Warranty includes, exterior  cement retouches, small areas repainting and natural crack repairs to all Pots and Planters with no alterations made to original item color and design. 

Any product that was altered after purchase by customer may not quality for Warranty. 

FINAL SALE

All sales of arrangements, holiday, seasonal and sale items are final, no exchanges or store credit.

CANCELED PURCHASES

All order have a Handling time of 2-4 business days, once this period has passed we do not warranty the order can be cancelled. In case the order is cancelled before this Time customer will be subject to a restocking fee.

SPECIAL ORDERS

All Custom made orders sales are final, they are paid in advance and no refunds can be made after production is confirmed to have started.